Retail Management Hero™ (RMH) is a full-scale POS solution that allows retailers to efficiently manage all their POS and back office activities.
RMH is a standalone software system that helps small to medium-sized chains improve business intelligence (BI) while operating quicker and smarter throughout the entire retail environment.
It is packed with features to optimize inventory management and take the guesswork out of purchasing decisions.
RMH addresses the needs of businesses in many industries and sector, including grocery stores, convenience stores, apparel, fashion, and sporting goods, liquor, gift shops, and specialty stores.
As mentioned, this solution is ideal for small to medium-size businesses. It is distributed through a global network of partners in a wide variety of industries. The solution was designed to enable a myriad of third-party apps and add-on integrations.
Hero is relatively affordable at $150 per user per month.
Why Should I Choose Hero for my Retail Needs?
Hero can help your business boost efficiency and growth.
The solution has huge exposure to different companies and offers different industries the same type of software, so they are well-aware of who is doing what with their solution.
This also helps them understand and foresee what’s really working.
Allow them to share their observations so that clients get an idea about their expertise, experience, and intelligence.
This is also a good chance to identify the service providers who offer the most insightful suggestions.
Retail Management Hero: Customization
Each enterprise has different needs, so each one requires a tool that can be easily adjusted and customized to cater to its specific needs.
This is something to keep in mind when it comes to selecting a software solution. One needs to understand if a system is easy to customize.
Thankfully, the answer is resoundingly affirmative.
Hero is also scalable, making it perfect for a growing and expanding business. This is good news because there’s no point in investing in a solution that can’t be scaled.
Pros & Cons
Useful Community Forum
Hero’s community forum is a great way to engage users. Access to this forum helps current and future customers connect with product experts through peer-to-peer discussions.
The company ensures implementation is smooth, so it’s OK to select this business app. Nevertheless, you should inquire as to who will be responsible for handling the implementation process.
Retail Management Hero provides answers to the question of how their business software will improve your bottom line and ROI.
Smooth Data Migration
The company provides a structured, clear data conversion methodology that will enable unhindered migration of your information to the new system.
Retail Management Hero Expertise
RMH is always able to show customers a positive track record with its implementation strategy like any good software vendor. Nonetheless, you should inquire as to whether Retail Management Hero’s method is structured. Your goal should always be to look for an adjustable, structured, and flexible system that can adapt in unexpected situations.
API for Third Party App Integration
Retail Management Hero provides an API for integration with third party apps in line with every business’ philosophy to keep growing and expanding. They have made sure an application programming interface is available for easy integration when it comes to choosing their software.
We have not established whether this software vendor’s package includes consulting hours. We recommend calling the company. Do not hesitate to ask if there are any hidden charges involved.
Data Import and Export
Users have stated that this process is generally seamless with this software product vendor. Their tool enables customers to export data to an external file or import data from external sources even without an extensive background in technology.
Sadly, the company doesn’t excel in this respect. It is not clear what the minimum hardware requirements to install, implement, and run Retail Management Hero on a server are. That said, we’d advise against committing to a system if you aren’t 100% sure that the software will be compatible with your existing system.
Do not hesitate to inquire if the software vendor offers specific hardware to install the software or you need to purchase it separately. Ask if the business application will run on your existing workstations. Also, ask if you need to upgrade your RAM to successfully run the software for optimal performance and how much space the software will take on the disk drive.
Generally, the software is intuitive and learning the ropes is simple even for a novice. However, you’d still need to know what it would cost if Retail Management Hero were to send a technician on-site to solve a problem concerning your business. You need to be informed in advance if the software vendor plans to send a technician to resolve any issue that might surface. The charges vary depending on the issue.
Startup and Maintenance Fees
Make sure you know if the vendor charges any fee to get you started when you are looking for a software solution. You should also ask if there are any software maintenance charges you need to cover.
Charges per Terminal and Location
There will be an extra charge for every additional terminal in your store and every extra location. Other software vendors do not change their fees based on the number of store locations, so it may be wise to look for an alternative provider.
Upgrading from RMS: Easy Transition
You’re in luck if you are currently using Microsoft Dynamics Retail Management System (RMS) and want to upgrade your current solution. It is a seamless transition with Retail Management Hero. The solution keeps data and existing hardware so your current system can be easily upgraded based on the highly successful RMS system.
This is because the RMH solution includes everything you appreciate about RMS, at the bare minimum at that. Go ahead and make the switch to discover the benefits of switching from RMS to RMH. One of the many benefits is that you won’t have to recreate your data after making the switch.
Intuitive and Responsive Design
This point-of-sale solution was fully designed with retail in mind. Its intuitive, touchscreen optimized graphical user interface helps any retailer do everything from looking up inventory and entering items to generating receipts and processing sales transactions at the speed of light.
Packed with Functionality and Features
Retail Management Hero addresses the needs of various industries and sectors, but we’ve established that retailers in the fashion industry, supermarkets, grocery stores, convenience stores, and specialized retailers like liquor stores and gift shops will benefit the most from it. The fully customizable and 100% user-friendly graphical user interface includes a number of wizards to automate repetitive day to day tasks.
Integrated Receipt, Label, and Report Designer
The inbuilt receipt, label, and report designer provides customization and consistent store branding. Advanced POS functions include ad-hoc line item, serialized items, input by weight, ad hoc charges, layaways, work orders, and quotes. Back office functions, ecommerce integration options, and customer Omni-channel loyalty and promotions are just some of the solution’s myriad of features.
Powerful, Accessible Reports
Keeping an eye on your daily store reports is as easy as pie thanks to the powerful reporting built into RMH. You can identify your moving inventory, real-time customer transactions and sales data at a glance. This will help you make informed business decisions. You can also create and customize your own reports!
Extendable, Customizable, Scalable
RMH enables you to easily add functionality to make it a perfect fit for your business, having been designed to enable a multitude of third-party app services and add on integrations. This is possible both now and in the future.
Payment Processing Options
RMH comes with options for payment processing out of the box. Your customers have the flexibility to work with the processor of this choice through RMH’s integration to payment gateways and processors. Key features include Gift Card, EMV, Cash Back, EBT, and more.
Guaranteed Data Backup
Retail Management Hero is well aware of how risky data loss can be for any business. The vendor offers a guarantee for data backup. You need to ask how often the data is backed up and whether this service costs extra. Also, make sure you ask if Retail Management Hero meets critical security and compliance requirements because your company is accountable to staff, customers, partners, and of course the authorities. Always choose a software vendor who has an extensive, technically sound security and compliance program in place.
You’ll be happy to learn that Retail Management Hero provides disaster recovery support in the event of a catastrophic hardware failure at no extra charge.
Regularity of Updates
We couldn’t find any conclusive data with respect to the frequency of software updates. It would pay off to inquire whether the service provider notifies customers of scheduled upgrades! How long do upgrades take, and does the software work when the upgrades are underway?
Do I Need to Train My Staff?
Any company that is in the process of selecting a retail management system would want to know how much training their staff will need to learn the ropes and whether the vendor provides it. Of course, the cost of training is an all-pervasive concern. According to Retail Management Hero, the solution is very simple to use, and training is provided despite that.
Prospective users should always ask how an issue is handled on the part of the software vendor. Do not hesitate to ask who will respond to your calls in the event of an emergency and what the contact person or persons’ experience in the software industry is.
Testing and Validation
Testing is critical to ensure that the software operates as promised. Before you buy the product, ask if the vendor offers any free trial runs. It will get easier to understand the software product's functionality by testing the concept first. Then, you may proceed to sign a contract if you choose.
The software vendor has many satisfied customers and seems to be quite popular. The vast majority of reviews of this product are positive, with most users saying it is actually quite good.
Negative Comments and Complaints
Of course, there’s no shortage of these, as with most Retail POS systems. Most negative comments relate to system bugs. Here’s what was posted on behalf of the company’s CEO in response to one such complaint:
“Thank you for honestly expressing your frustration with our software. Having worked with you directly over the past couple of months I can tell you we care a great deal about your eventual success with our product and are working hard with your reseller to provide updates that solve the problems you’ve been experiencing. It is true that there were a couple of bugs, which we have now fixed. I believe this will solve the problems you have encountered. Let’s get the updated software installed and revisit your experience. I won’t rest until your problems are solved.”
Should you decide against Hero nonetheless, popular alternatives include Amber POS, LightSpeed, QuickBooks POS, COMCASH Retail ERP, Microsoft Retail Management System, ODEIS Retail, Smartwerks USA, SpruceWare-Net, Lumo, and Bindo POS.
A good alternative is Vend Systems, one of the best POS retail management systems on the market. It’s a great choice even for non-retail establishments, such as bars and restaurants. Given its relatively high price, Lightspeed is better-suited for larger businesses.
Shopify is the best option if you want to integrate an online store with your traditional store quickly and easily. Small businesses with few employees, limited product selection and a single location may find that ShopKeep will best suit their needs. TouchBistro will let you shop around for the best deals because it is compatible with multiple payment processors.
Our Final Say on Retail Management Hero
Retail Management Hero is a fully scalable point of sale solution that allows retailers to efficiently manage almost all back office and point of sale activities. Packed with features to optimize inventory management and remove the guesswork from buying decisions, this solution offers a standalone software system that helps small to medium-sized enterprises improve business processes while operating smarter and faster throughout the whole retail environment.
We hope you found this article helpful and informative. Good luck with the POS solution of your choice and let us know how it’s going for you in the comments section below!